by Ryan Johns | Jun 7, 2023 | Blogs, customer service, Enablement, training
Customer service training is important for new hires and veteran agents. Effective training and coaching ensure that every agent is prepared to interact with customers and quickly resolve their support requests. In a recent survey conducted by Seismic, we found that...
by Ryan Johns | May 18, 2023 | Blogs, customer service, Enablement, sales coaching, sales training
Even as employees return to offices, remote work is here to stay. While more employees are spending time in person, most companies continue to offer remote and hybrid workplace models. Over the past few years, organizations have adapted in-person activities for remote...
by Ryan Johns | Feb 8, 2023 | Blogs, customer service, sales coaching, sales training, Trends & Insights
It’s no secret that exceptional customer service is a competitive advantage and driver of long-term business growth. Satisfied customers buy more, and Gartner found that nearly 65% of new sales come from existing customers. Additionally, the National Business Research...
by Ryan Johns | Dec 12, 2022 | Blogs, customer service, Enablement
Customer service leaders are facing a complex set of challenges. Business is rapidly changing, agent attrition rates are increasing, and teams are being asked to generate more revenue than ever before. Add growing call volumes, customer preferences, and economic...
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