by Ryan Johns | Jul 18, 2023 | Blogs, One Seismic, workplace
It’s certainly interesting to be hired into a workplace leadership role when the workplace is lightly occupied due to a global pandemic and remote or flexible work is the new standard. Shortly after we resumed flexible, in-person office activities, we quickly...
by Ryan Johns | Jul 11, 2023 | Blogs, digital sales rooms, livedocs, LiveSend, Trends & Insights
In March of 2021, we were one year into the pandemic and most businesses were still adapting to the new normal. Buyers were more informed than ever before and they increasingly engaged across digital channels. At the time, according to McKinsey, 75% of buyers...
by Ryan Johns | Jun 28, 2023 | Blogs, Communities of Belonging, One Seismic
June is Pride Month in many countries around the world. It’s a time to celebrate and honor the LGBTQIA+ community’s long-standing impact and ongoing movement toward equal rights. This year, Seismic Pride Alliance – our LGBTQIA+ Community of Belonging (CoB) –...
by Ryan Johns | Jun 26, 2023 | analyst report, Blogs, Trends & Insights
This month, IDC published its first-ever IDC MarketScape for Worldwide Sales Enablement Software 2023 Vendor Assessment (doc #US49707723, June 2023) report in which Seismic was named a Leader. The IDC MarketScape considered vendors based on three criteria: recurring...
by Ryan Johns | Jun 13, 2023 | Blogs, Enablement, products & technology
Over the course of the past few years, we’ve highlighted the evolution in buyer engagement. Modern buyers are more informed and, on average, they’ve had 27 information-gathering sessions before they ever speak to a sales rep. Selling in this landscape has its...
by Ryan Johns | Jun 7, 2023 | Blogs, customer service, Enablement, training
Customer service training is important for new hires and veteran agents. Effective training and coaching ensure that every agent is prepared to interact with customers and quickly resolve their support requests. In a recent survey conducted by Seismic, we found that...
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